BA Appliance Repair Service | #1 Appliance Repair in Cincinnati

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Privacy Policy

Effective date: May 29th 2026

BA Appliance Repair Service (“we,” “us,” or “our”) operates the website https://baappliancerepairservice.com (the “Site”). This Privacy Policy explains what information we collect when you use our Site or request our services, how we use it, who we share it with, and the choices you have. We provide appliance repair services in the Greater Cincinnati area, and this policy is written for our customers and website visitors in the United States.

Information we collect

Information you give us directly. When you book a repair through our online booking feature or submit our Contact Us form, we collect the information you provide. This typically includes:

  • Your name
  • Email address
  • Phone number
  • Service address
  • Details about the appliance and the issue you need help with

You only provide this information when you choose to contact us or schedule service. If you call us instead, we collect the information you share over the phone.

Information collected automatically. When you visit the Site, some information is collected automatically through cookies and similar technologies:

  • Google Analytics: We use Google Analytics (GA4) to understand how visitors find and use our Site — for example, which pages are viewed, what device and browser are used, and the general geographic region a visit comes from. Google Analytics uses cookies and processes your IP address to estimate your location, but GA4 does not store your IP address. This data helps us improve the Site. You can learn more at Google’s privacy policy.
  • Call tracking: We use a call tracking service WhatConverts, to understand which marketing efforts lead to phone calls. When you call a number listed on our Site, we may collect your phone number, the date and time of the call, and its duration.

We do not use advertising pixels, retargeting trackers, or social media tracking on the Site.

How we use your information

We use the information we collect to:

  • Schedule, dispatch, and complete appliance repair appointments
  • Respond to your inquiries, quotes, and service requests
  • Contact you about your appointment or follow up on completed work
  • Operate, maintain, and improve our Site and services
  • Understand which marketing channels bring in customers
  • Comply with our legal and tax obligations

How we share your information

We do not sell your personal information, and we do not share it for anyone else’s marketing. We share information only in these limited situations:

  • With service providers who help us run our business. This includes Housecall Pro, our scheduling and customer relationship management (CRM) platform, where your booking and contact information is stored so we can service your request; Google Analytics; and our call tracking provider. These companies are permitted to use your information only to provide services to us.
  • When required by law. We may disclose information if required by law, subpoena, or other legal process, or to protect our rights, safety, or property.
  • In a business transfer. If our business is sold or merged, customer information may be transferred as part of that transaction.

Cookies and your choices

The Site uses cookies for analytics and call tracking as described above. You can control cookies through your browser settings, including blocking or deleting them, though some parts of the Site may not function as intended if you do. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

How long we keep your information

We keep customer and service information in Housecall Pro for as long as needed to provide our services, maintain our service and warranty history, and meet legal, tax, and accounting requirements. Contact form and booking submissions are retained for our records and follow-up. Analytics and call tracking data are retained according to our providers’ standard retention periods. When information is no longer needed, we take reasonable steps to delete or de-identify it.

How we protect your information

We use reasonable administrative and technical safeguards to protect the information we collect. Housecall Pro and our other providers maintain their own security measures. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your choices

Even though we are a small business and this policy is not governed by California or EU privacy laws, we want you to have control over your information. You may:

  • Request a copy of the personal information we hold about you
  • Ask us to correct or update your information
  • Ask us to delete your information (except where we are required to keep it for legal, tax, or warranty purposes)
  • Opt out of analytics cookies as described above

To make any of these requests, contact us using the details below.

Children’s privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links and content

Our Site may link to or embed content from other websites (for example, an embedded video). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Significant changes will be posted on this page.

Contact us

If you have questions about this Privacy Policy or your information, contact us at:

BA Appliance Repair Service: [email protected], (513) 233-8209 https://baappliancerepairservice.com